1. About Us



LUMA is a contemporary South Asian fashion label.



Business name: LUMA

Contact email: support@ourluma.con

Business location: United Kingdom



When you shop with us, you are entering into a contract with LUMA under these Terms & Conditions.



2. Use of Our Website



By using our website and placing an order, you confirm that:

• You are at least 18 years old (or have permission from a legal guardian), and
• The information you provide is accurate and complete.



We reserve the right to refuse service, terminate accounts, or cancel orders where misuse, fraud, or breach of these terms is suspected.



3. Products and Descriptions



We take reasonable care to ensure that product descriptions, images, and prices are accurate.



However:

• Colours and appearance may vary slightly due to lighting, photography, and screen settings;
• Handmade or traditional garments may have minor variations, which are not faults.



All products are subject to availability. We reserve the right to discontinue or limit quantities at any time.



4. Pricing and Payment



• All prices are shown in GBP (£).
• Prices include applicable UK taxes and delivery charges unless stated otherwise.



Payment must be made in full at the time of purchase using the payment methods shown on the website. Orders will not be dispatched until payment is received.



5. Order Acceptance



After placing an order, you will receive an order confirmation email.

This does not mean your order has been accepted.



A contract is formed only once:

• Payment is authorised, and
• Your order has been processed for dispatch.



We reserve the right to cancel an order (with a full refund) if there is an error in pricing, stock availability, or payment authorisation.



6. Delivery



We aim to dispatch orders within the timeframe stated on our website.



Delivery times are estimates and may be affected by:

• Courier delays,
• Customs processes (for international orders),
• Circumstances beyond our control.



LUMA is not responsible for delays caused by third-party delivery providers.



7. Your Right to Cancel (Distance Selling)



Under UK consumer law, you have the right to cancel your order within 14 days of receiving your items, without giving a reason.



To exercise this right:

• You must notify us in writing (email is acceptable), and
• Return the item(s) in accordance with our Returns Policy



8. Returns and Refunds



Our full Returns & Refunds Policy is available on our website and forms part of these Terms.



Key points:

• Items must be returned unworn, unwashed, and with all original tags intact.
• For hygiene reasons, certain items may not be eligible for return unless faulty.
• Refunds are issued to the original payment method after inspection.
• Original delivery charges may not be refundable unless required by law.



Nothing in our policy affects your statutory rights.



9. Faulty or Incorrect Items



If an item is faulty, damaged, or not as described:

• You are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015.
• Please contact us as soon as reasonably possible with details and photos if available.



10. Liability



We do not exclude or limit liability where it would be unlawful to do so.



Subject to that:

• LUMA is not liable for indirect or consequential losses,
• Our total liability for any claim shall not exceed the value of the order concerned.



11. Intellectual Property



All content on this website, including images, text, logos, and designs, is owned by or licensed to LUMA and partnered suppliers.



You may not copy, reproduce, or use our content for commercial purposes without written permission.



12. Privacy



Your personal data is handled in accordance with our Privacy Policy, which explains:

• What data we collect,
• How we use it,
• Your rights under UK GDPR.



13. Changes to These Terms



We may update these Terms & Conditions from time to time.

The version in force at the time of your order will apply.



14. Governing Law



These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.